Cancellation And Refund Policy

This Policy Applies To Service Fees Paid Directly To Maa Laxmi Quick Service For Documentation Support And Service Coordination. Separate Terms May Apply To Independent Professionals, Government Authorities, Courts, Payment Providers Or Other Third Parties.

Nothing In This Policy Limits A Customer's Rights Concerning Deficient Services Or Other Rights That Cannot Lawfully Be Excluded.

Send A Cancellation Request By E-Mail, WhatsApp, Telephone Or Written Notice At The Office. Include The Customer Name, Phone Number, Requested Service, Payment Date, Amount, Receipt Or Transaction Reference And Reason For Cancellation.

A Request Is Considered Received When Our Team Can Identify The Relevant Service Record. Merely Not Attending An Appointment Does Not Automatically Cancel The Service Or Create A Refund.

If A Valid Cancellation Request Is Received Before Drafting, Document Review, Professional Consultation, Appointment Booking, Portal Work Or Other Service Activity Has Begun, The Unearned Service Fee May Be Eligible For Refund.

Clearly Disclosed Payment Processing Charges, Administrative Costs Or Expenses Already Incurred May Be Deducted Where Permitted And Supported By The Service Record.

Once Work Has Started, The Refund Will Depend On The Completed Portion, Time Spent, Professional Fees, Materials, Travel, Booking Costs And Other Non-Recoverable Commitments.

If A Substantial Part Of The Agreed Work Is Completed Or The Document Has Been Drafted, Reviewed, Delivered, Filed Or Submitted, The Related Service Fee May Be Partly Or Fully Non-Refundable. We Will Explain The Basis Of The Decision On Request.

The Following Amounts Are Normally Non-Refundable Once Paid, Used, Booked Or Committed, Unless An Authority Or Provider Returns Them To Us.

• Government Fees, Court Fees, Stamp Duty, Registration Charges, Taxes And Statutory Payments.
• Qualified Professional Consultation, Appearance, Review, Drafting Or Certification Fees After The Service Is Delivered Or Reserved.
• Portal Charges, Payment Gateway Charges, Courier, Printing, Travel, Search, Verification Or Third-Party Expenses.
• Urgent Or Priority Work That Has Already Been Started At The Customer's Request.
• Completed, Approved, Delivered, Filed, Submitted Or Digitally Processed Work.

A Rejection, Objection, Hearing Result, Registration Delay, Passport Or PAN Decision, Tax Assessment, Licence Decision, Mutation Delay Or Portal Failure Does Not Automatically Create A Refund When The Agreed Service Was Properly Performed.

If A Rejection Results From Our Verifiable Administrative Error, We Will Review Whether Correction, Re-Performance Or An Appropriate Refund Is Available, Without Affecting Mandatory Customer Rights.

Additional Work Caused By Incorrect, Incomplete Or Changed Customer Information May Require A Revised Fee. Cancellation After Such Work Begins Will Be Assessed According To The Stage Reached.

Customers Must Review Drafts Promptly. Approval Of A Draft Confirms That Names, Dates, Addresses, Amounts And Statements Have Been Checked, Except For An Error That Could Not Reasonably Have Been Identified.

A Reasonable Rescheduling Request Will Usually Be Accommodated When Professional And Office Availability Allows. Charges Already Incurred For A Missed Booking, Travel Or Professional Attendance May Still Apply.

Repeated Missed Appointments Or Failure To Provide Required Documents May Cause The Service To Be Paused Or Closed. Any Refund Will Be Calculated After Deducting Completed Work And Non-Recoverable Costs.

A Verified Duplicate Payment Or Clear Excess Payment Will Be Returned To The Original Payment Method Or Another Agreed Method. We May Request A Receipt, Bank Reference Or Other Reasonable Evidence Before Processing.

If A Bank Or Payment Provider Has Already Reversed The Transaction, A Second Refund Will Not Be Issued.

We Aim To Review A Complete Refund Request Within A Reasonable Period. An Approved Refund Is Normally Initiated Within Seven To Ten Business Days, Although The Bank Or Payment Provider May Need Additional Time To Credit The Amount.

Refunds Are Normally Sent To The Original Payment Method. Where That Is Not Possible, Identity And Payment Verification May Be Required Before Using An Alternative Method.

Before Starting A Payment Dispute Or Chargeback, Contact Us With The Service And Payment Details So That We Can Review The Work Record And Attempt A Fair Resolution.

For Cancellation Or Refund Support, Contact basudevmodak2011@gmail.com, Call Or WhatsApp +91 70037 70745, Or Visit Al 244, Salt Lake, Sector II, Bidhannagar, Kolkata – 700091.